Greater Manchester Police (GMP) is taking steps to make its Public Enquiry Counter at Swinton Police Station more welcoming and accessible for older people, following a recent visit by Age Friendly Salford.
On 5 February 2026, one of our trained Age Friendly Assessors visited the station to look at how easy the space is to use and how well it supports older residents. The assessment highlighted a number of strengths, alongside some simple changes that could further improve the experience.
There were lots of positives. Staff at the enquiry counter were described as friendly, polite and approachable, helping create a smooth and positive experience for visitors.
The waiting area had plenty of seating and facilities such as the toilets were clean and accessible. Staff were also recognised for the support they give beyond policing, often helping people find the right local services and community support.
The visit also identified a few areas where improvements could help:
- Clearer signage – It wasn’t obvious that the counter was open. A simple sign could make this clearer.
- Toilet directions – Adding signs would help people easily find facilities.
- Seating options – Some chairs were quite high, which may make it harder for people with mobility issues to stand up comfortably.
There is also an opportunity to provide clearer information in the waiting area, such as:
- Local police contact details and opening times
- Where to meet local officers
- Who to contact and when
- Local support services
Working with older people to co-design this information could help visitors find support more easily and independently.
GMP is now developing an action plan based on the findings. This includes improving signage, updating information and strengthening links with local services such as Live Well Hubs and community gateways.
This work is part of a wider effort to ensure services across Greater Manchester are age friendly, helping older residents feel confident, supported and valued when accessing local spaces.
